Congratulations, Paypal.
Jan. 13th, 2006 12:54 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
chrystallineWell, with encouragement from ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
belisse, I finally finished and posted my very first fanfic, which happens to be for Stargate: Atlantis. I was scared to death, but response has been so positive that I've been on cloud nine for almost 24 hours! I've been positively giddy...
Then I got an email from Paypal, and they single-handedly (or multiple-handedly, since part of the problem is the fact that there isn't just one person keeping up with my request) ruined my day.
With everyone else, the name change has been simple - let them know about it, get the fax number, send the court order. Some of them have special forms they want filled out. I went to the bank in person, spent a few minutes with one of the office people, and it was easy. She was even interested in learning more about it. Apparently she's thinking about giving her young son the chance to change his name.
Not so with Paypal. Copy/pasted from the email I just sent them, with edits to remove personal info:
Subject: TICKED OFF was Re: Re: Request For Additional Information (tracking number)
THIS *IS* A LEGAL NAME CHANGE! Stop sending me in circles! I submitted my request via the webform, then I was given the fax number. I have already faxed the court order. I got confirmation that you received it. Then I got an email insisting on a copy of photo ID, so I scanned my new driver's license and sent it. I'm not trying to transfer my account to another person, I'm the same person with a new name! I have a scan of the old driver's license, too, if that would help!
Oh, and no one has even commented on my request to back down to a Personal instead of a Business level account. (Look down at the bottom, the webform submission that started all of this) And, if you'll notice, my "business" name is the name I chose for my LEGAL NAME CHANGE. The only reason I went up to business status in the first place was so that I could use my chosen name rather than my given name, since I am known on the web by my chosen name! It's also my domain name! Google me, for crying out loud!
Can someone please keep up? Can anybody read? Do I need to copy and paste the entire conversation in every email so someone can follow this? This is why I left Verizon Wireless - a different person for each email, so nobody knew what was going on and nothing ever got fixed. They still owe me money I'll never see. I thought those impossibly long tracking numbers in the subject lines were supposed to help you find all the pieces of the puzzle. (Is eBay going to put me through this, too, or should I save myself the trouble and just cancel my eBay account? It's not like I use it often anyway.)
You already have my bank information; if you contact them, they have my name as Chrystalline Lauryl. They had no trouble changing my name information. I can't come to you in person, though, and I'm starting to get *really* ticked off. I thought it might be nice to keep my existing account, but if I can't get someone who knows what's going on, I'm going to have to cancel and think about whether or not I want to start over fresh. I'm willing to work with you and follow procedures, but this is getting ridiculous!
Be glad I *haven't* gotten that survey email, because I am NOT happy.
-------Original Message-------
From: customercare@paypal.com
Date: 01/12/06 22:12:48
To: Chrystalline Lauryl
Subject: Re: Re: Request For Additional Information (tracking number)
Thank you for contacting PayPal.
PayPal is unable to change your PayPal account.For security reasons, the
only name changes that are allowed are modifications of the current name or
legal name changes. We cannot change account ownership (your name to
another person's name). All name change requests must be submitted through
a secure webform.
Last name edits (legal name changes or correct spelling of last name) will
need to be completed with the assistance of Customer Service by following
these steps:
1. Log in to your account at https://www.paypal.com/ by entering your
email address and password in the Member Log In box.
2. Click 'Contact Us' in the footer of any PayPal page.
3. Click 'Contact Customer Service'.
4. Click 'My Account Profile' in the 'Choose a Topic' box and select
'Name Change' in the 'Choose a Subtopic' box.
5. Enter your question in the 'Summarize your question in one
sentence.' box.
6. Click 'Continue'.
7. Select the type of name change you would like to make.
8. Click 'Continue' and follow the online instructions.
It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely,
April
PayPal Community Support
PayPal, an eBay Company
Original Message Follows:
------------------------
In addition to the court order? Okay, I've attached a scan of my new
driver's license.
email addresses:
home address:
home phone:
cell phone:
reason for name change:
I didn't like my given name and wanted to change it. That was enough for
the court. Besides which, I've been going by CDLauryl on the web for over
ten years. I wanted to finally make it official.
Thank you for your assistance,
Chrystalline Lauryl
-------Original Message-------
From: customercare@paypal.com
Date: 01/11/06 19:19:19
To: (original name)
Subject: Request For Additional Information (tracking number)
Dear (original name),
Hello my name is Diana, I am sorry to inform you that we will not be able
to complete your name change request at this time. I apologize for the
delay in responding to your service request.
To fulfill your name change request, we need additional information. Please
provide the following documentation:
A copy of a valid photo ID showing your new name. Acceptable forms of
a photo ID are a driver's license, passport, or any other state or
government issued photo ID.
To assist you more efficiently, please include a cover letter with the
primary email address, current name, address, and telephone number listed
on the PayPal account. In addition, please include the reason for the name
change and the new name being requested. Fax or mail the requested
documentation to:
PayPal, Inc
Attn: PayPal Name Change
P.O. Box
Omaha, NE
Fax: (number), Attn: PayPal Name Change
Thank you for being part of the PayPal community.
Community satisfaction and your experience with PayPal are very important
to me. You may receive a survey from our third party vendor, Benchmark
Portal, about the service you received.
I would appreciate any feedback that you can provide.
Sincerely,
Diana
PayPal Global Services
PayPal, an eBay Company
[ Attachment 2.3 Type: image/gif]
-------Original Message-------
From: service@paypal.com
Date: 01/11/06 19:13:47
To: (my email address)
Subject: Confirmation: We received your faxed documents
Dear (original name),
This message confirms that we have received the documents you faxed to
PayPal.
The documents have been successfully attached to your PayPal Account and
will be reviewed shortly.
We review faxed documents in the order in which they are received and
generally require 3 to 5 business days to process these documents. Once we
process your faxed documents, we will contact you about the status of your
PayPal Account.
Thank you for your patience and cooperation. If you have any questions,
please contact us using this link:
(link to webform)
Sincerely,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Center.
PayPal Email ID (ID#)
-------Original Message-------
From: webform@paypal.com
Date: 12/22/05 10:27:11
To: (original name)
Subject: Re: MyAccountProfile (Routing Code: (tracking number))
Dear (original name),
Thank you for contacting PayPal. We apologize for the delay in responding
to your service request.
Please fax in the documentation to (number), Attn: PayPal Name Change.
Thank you.
Thank you for using PayPal for your online payment needs.
Sincerely,
Jordan
PayPal Business Support
PayPal, an eBay Company
Original Message Follows:
------------------------
Form Message
customer subject: Name Change and Downgrade Account
customer message: Additional Information: 'Two things: I changed my name
from (original name) to Chrystalline Lauryl, so I need the fax number to
send you the court order. Also, I wish to downgrade my account back to
personal instead of business and I don't know where to do that on the
website, if it can even be done there.
BTW: this is a very repetitive form.'
*******************************************************************************
It was several days after I had submitted my request, but I was willing to forgive a little tardiness since he'd answered the question about the fax number. Silly me. If this doesn't work, I probably will have to just cancel my account, and I don't think I'll be in any hurry to create a new one.
belisse, I finally finished and posted my very first fanfic, which happens to be for Stargate: Atlantis. I was scared to death, but response has been so positive that I've been on cloud nine for almost 24 hours! I've been positively giddy...Then I got an email from Paypal, and they single-handedly (or multiple-handedly, since part of the problem is the fact that there isn't just one person keeping up with my request) ruined my day.
With everyone else, the name change has been simple - let them know about it, get the fax number, send the court order. Some of them have special forms they want filled out. I went to the bank in person, spent a few minutes with one of the office people, and it was easy. She was even interested in learning more about it. Apparently she's thinking about giving her young son the chance to change his name.
Not so with Paypal. Copy/pasted from the email I just sent them, with edits to remove personal info:
Subject: TICKED OFF was Re: Re: Request For Additional Information (tracking number)
THIS *IS* A LEGAL NAME CHANGE! Stop sending me in circles! I submitted my request via the webform, then I was given the fax number. I have already faxed the court order. I got confirmation that you received it. Then I got an email insisting on a copy of photo ID, so I scanned my new driver's license and sent it. I'm not trying to transfer my account to another person, I'm the same person with a new name! I have a scan of the old driver's license, too, if that would help!
Oh, and no one has even commented on my request to back down to a Personal instead of a Business level account. (Look down at the bottom, the webform submission that started all of this) And, if you'll notice, my "business" name is the name I chose for my LEGAL NAME CHANGE. The only reason I went up to business status in the first place was so that I could use my chosen name rather than my given name, since I am known on the web by my chosen name! It's also my domain name! Google me, for crying out loud!
Can someone please keep up? Can anybody read? Do I need to copy and paste the entire conversation in every email so someone can follow this? This is why I left Verizon Wireless - a different person for each email, so nobody knew what was going on and nothing ever got fixed. They still owe me money I'll never see. I thought those impossibly long tracking numbers in the subject lines were supposed to help you find all the pieces of the puzzle. (Is eBay going to put me through this, too, or should I save myself the trouble and just cancel my eBay account? It's not like I use it often anyway.)
You already have my bank information; if you contact them, they have my name as Chrystalline Lauryl. They had no trouble changing my name information. I can't come to you in person, though, and I'm starting to get *really* ticked off. I thought it might be nice to keep my existing account, but if I can't get someone who knows what's going on, I'm going to have to cancel and think about whether or not I want to start over fresh. I'm willing to work with you and follow procedures, but this is getting ridiculous!
Be glad I *haven't* gotten that survey email, because I am NOT happy.
-------Original Message-------
From: customercare@paypal.com
Date: 01/12/06 22:12:48
To: Chrystalline Lauryl
Subject: Re: Re: Request For Additional Information (tracking number)
Thank you for contacting PayPal.
PayPal is unable to change your PayPal account.For security reasons, the
only name changes that are allowed are modifications of the current name or
legal name changes. We cannot change account ownership (your name to
another person's name). All name change requests must be submitted through
a secure webform.
Last name edits (legal name changes or correct spelling of last name) will
need to be completed with the assistance of Customer Service by following
these steps:
1. Log in to your account at https://www.paypal.com/ by entering your
email address and password in the Member Log In box.
2. Click 'Contact Us' in the footer of any PayPal page.
3. Click 'Contact Customer Service'.
4. Click 'My Account Profile' in the 'Choose a Topic' box and select
'Name Change' in the 'Choose a Subtopic' box.
5. Enter your question in the 'Summarize your question in one
sentence.' box.
6. Click 'Continue'.
7. Select the type of name change you would like to make.
8. Click 'Continue' and follow the online instructions.
It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely,
April
PayPal Community Support
PayPal, an eBay Company
Original Message Follows:
------------------------
In addition to the court order? Okay, I've attached a scan of my new
driver's license.
email addresses:
home address:
home phone:
cell phone:
reason for name change:
I didn't like my given name and wanted to change it. That was enough for
the court. Besides which, I've been going by CDLauryl on the web for over
ten years. I wanted to finally make it official.
Thank you for your assistance,
Chrystalline Lauryl
-------Original Message-------
From: customercare@paypal.com
Date: 01/11/06 19:19:19
To: (original name)
Subject: Request For Additional Information (tracking number)
Dear (original name),
Hello my name is Diana, I am sorry to inform you that we will not be able
to complete your name change request at this time. I apologize for the
delay in responding to your service request.
To fulfill your name change request, we need additional information. Please
provide the following documentation:
A copy of a valid photo ID showing your new name. Acceptable forms of
a photo ID are a driver's license, passport, or any other state or
government issued photo ID.
To assist you more efficiently, please include a cover letter with the
primary email address, current name, address, and telephone number listed
on the PayPal account. In addition, please include the reason for the name
change and the new name being requested. Fax or mail the requested
documentation to:
PayPal, Inc
Attn: PayPal Name Change
P.O. Box
Omaha, NE
Fax: (number), Attn: PayPal Name Change
Thank you for being part of the PayPal community.
Community satisfaction and your experience with PayPal are very important
to me. You may receive a survey from our third party vendor, Benchmark
Portal, about the service you received.
I would appreciate any feedback that you can provide.
Sincerely,
Diana
PayPal Global Services
PayPal, an eBay Company
[ Attachment 2.3 Type: image/gif]
-------Original Message-------
From: service@paypal.com
Date: 01/11/06 19:13:47
To: (my email address)
Subject: Confirmation: We received your faxed documents
Dear (original name),
This message confirms that we have received the documents you faxed to
PayPal.
The documents have been successfully attached to your PayPal Account and
will be reviewed shortly.
We review faxed documents in the order in which they are received and
generally require 3 to 5 business days to process these documents. Once we
process your faxed documents, we will contact you about the status of your
PayPal Account.
Thank you for your patience and cooperation. If you have any questions,
please contact us using this link:
(link to webform)
Sincerely,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Center.
PayPal Email ID (ID#)
-------Original Message-------
From: webform@paypal.com
Date: 12/22/05 10:27:11
To: (original name)
Subject: Re: MyAccountProfile (Routing Code: (tracking number))
Dear (original name),
Thank you for contacting PayPal. We apologize for the delay in responding
to your service request.
Please fax in the documentation to (number), Attn: PayPal Name Change.
Thank you.
Thank you for using PayPal for your online payment needs.
Sincerely,
Jordan
PayPal Business Support
PayPal, an eBay Company
Original Message Follows:
------------------------
Form Message
customer subject: Name Change and Downgrade Account
customer message: Additional Information: 'Two things: I changed my name
from (original name) to Chrystalline Lauryl, so I need the fax number to
send you the court order. Also, I wish to downgrade my account back to
personal instead of business and I don't know where to do that on the
website, if it can even be done there.
BTW: this is a very repetitive form.'
*******************************************************************************
It was several days after I had submitted my request, but I was willing to forgive a little tardiness since he'd answered the question about the fax number. Silly me. If this doesn't work, I probably will have to just cancel my account, and I don't think I'll be in any hurry to create a new one.
